Tier 2 Desktop Support Technician

Job Posted 4/19/2025

Big Brand Tire & Service

Colorado Springs, CO

United States

Category Information Technology

Job Description

Job DescriptionJob Description

We’re looking for a dynamic IT Desktop Support Technician to join our team! If you have a strong technical background, a knack for solving problems, and a genuine passion for delivering top-notch customer service, we want to hear from you. In this role, you’ll be providing expert tech support to our employees, ensuring their technology runs smoothly and their needs are met with speed and precision. Join us and play a key part in keeping our team connected and productive!

Responsibilities:

Install and configure hardware and software
Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
Respond in timely manner to requests and issues
Repair and replace equipment as needed
Provide onsite and remote support to end users
Assist new hire training for basic IT needs.
Set up new workstations for users (deploying equipment, checking over account setups).
Heavy use of Windows and Mac OS devices
Ability to work in Active Directory
Understanding of Cisco Meraki
Create documentation for staff for training purposes
Resolve Tier 1 support tickets

Requirements:

Degree in computer science, Information Technology, or related field preferred.
IT certifications such as CompTIA A+, Network +, Security +, Microsoft 365 Certified: Endpoint Administrator Associate, or similar are a plus.
Proven experience in a Desktop Support Technician role providing Level 1-3 support, preferably in a corporate environment in a fast-paced environment supporting end-users.
Strong knowledge of Windows operating systems and Office 365 or Google Workspace.
Experience with Active Directory, Azure Active Directory, Exchange Admin Center, SharePoint Admin Center, 365 Admin Center, and network troubleshooting.
Excellent troubleshooting and problem-solving skills.
Ability to effectively prioritize and manage multiple tasks in a fast-paced environment with unforeseeable requests.
Strong interpersonal and communication skills, with a focus on delivering exceptional customer service.
Experience with MDM, creating configuration profiles, security policies, automations, and PowerShell scripts.
Demonstrated expertise in researching and testing new solutions that involves reading documentation, instructions, KB articles or escalating to Vendors for further resolution.

Big Brand Tire & Service is a one-stop tire and automotive repair service center that has been in business for over 50 years. With stores across CA, AZ, CO, NV, TX, OK and growing fast, we strive to maintain that family feel, because that’s how it all started. We keep our customers moving, and we keep our employees moving too! We are all about investing in our hardworking, dedicated team members and pride ourselves on promoting from within. We can help you develop your skills, and in turn, you can help us grow!

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