Tech Support: Security Video/Access/I.T. Networks (Make a Difference)

Our Purpose:
The world is a dangerous place. Security Central makes Colorado homes and businesses safer via our electronic security systems, fire alarm systems, and monitoring services. But more importantly, we exist to positively impact people’s lives. In short, we work hard every day to make the world not only a safer place, but a BETTER place! We only hire team members who share this same passion and purpose.

We are a family of believers. We believe in serving people. We believe in helping our community. We find deep satisfaction in serving people well and giving them the freedom to enjoy life without worrying about the safety and security of their homes and/or businesses.

Our Vision:
We will make the world a better place by positively impacting people’s lives in four specific areas of impact:

• Our Employees – We strive to see our employees thrive, both personally and professionally.
• Our Customers – We serve to hear our customers rave about the C.A.R.E. they feel from Security Central.
• Our Communities – We work to build communities that flourish in safety and security.
• Our World – We give to help the world believe in Hope and Love by sharing our time, talents, and treasure with others.

Our Values:
We summarize our character and commitments in our C.A.R.E. Pledge which embodies our core values. We pledge to do the following each and every day:

• C – Care for our customers’ personal safety and peace of mind.
• A – Answer calls and alarms quickly.
• R – Reflect Godly character in all that we do.
• E – Earn a fair profit to fuel our positive impact on people’s lives.

Our Culture:
Are you passionate about helping and serving people? Do you value variety and independence in your work? Do you want to make a positive impact on people's lives every day? Then you will love being part of the Security Central team.

We serve others before ourselves. We don’t complain; instead, we find ways to solve problems and help customers and coworkers. We don’t limit our activities to our defined “duties;” instead, we do whatever it takes to deliver what the customer needs. And we don’t quit until the job is done and the customer is 100% satisfied. Therefore, we only employ people with those same character values and attitude.

Security Central is a drug-free workplace and a place of high standards. We perform pre-employment drug screenings as well as on-going random drug screenings. We also perform background checks to comply with licensing regulations, insurance requirements, and industry standards.

If our culture describes you AND you love working REALLY hard, then read on…

Our Work:
We install, support, and monitor intrusion alarms, video surveillance camera systems, card reader access systems, and fire alarm systems. We need smart, friendly, inside-tech-support technicians to help our customers and our field technicians keep those systems running. Security Central tech-support experts are responsible for achieving total customer satisfaction by solving technical challenges in a friendly, caring, and efficient manner. S.C.I. tech-support team members need to take full responsibility and ownership of all aspects of serving and supporting customers and field-techs such as trouble-shooting over the phone, remotely programming systems, scheduling service appointments, and explaining how to properly use the systems.

Our Client-C.A.R.E. Services call center is a fast-paced, high-performance environment that sometimes gets a bit crazy and stressful, but we work together as a tight-knit team to C.A.R.E. for our customers’ safety and security needs. Successful tech-support experts need to be comfortable working in a professional office environment but also be able to handle the high-demand of constantly-ringing phones.

Our Requirements:
Successful Security Central technicians exhibit the following personal characteristics: a POSITIVE ATTITUDE, honesty, integrity, dependability, loyalty, a strong work ethic, pride in workmanship, a desire to help and serve others, a team attitude, and a desire to excel in their career. Did we mention a POSITIVE ATTITUDE? If you don't love life, love work, and love helping others, then you won't fit in here.

Successful technicians should also be equipped with good problem solving abilities, methodical trouble-shooting skills, and strong analytical faculties to assess a situation and quickly devise a plan to serve the customers. Familiarity with I.T. Networks, computer hardware/software, electronic systems, smart phones, etc. is helpful to support clients most effectively.

Our Benefits:
Security Central offers competitive wages, a generous vacation plan, company-subsidized health and dental insurance for employees with a contribution toward dependent coverage as well, a 401(k) retirement plan that is funded by the company, a cafeteria plan for pre-tax payment of medical and child-care related expenses, and a performance-based bonus plan. We expect a lot from our employees, but in return, we provide a lot for them as well.

Our Application:
If you are a technical professional with exemplary character and LOVE serving people, please answer the questions below and send us your resume' for consideration.