Systems Engineer

Join the Roaring Fork Transportation Authority (RFTA), the largest rural transit agency in the U.S., in the stunning Colorado Rockies. Known for innovative and reliable transit, RFTA connects vibrant communities while supporting sustainability and quality of life.

Company Name: Roaring Fork Transportation Authority (RFTA)

Title of Position: Systems Engineer

Position Type: Full-Time, Exempt

Location: Glenwood Springs, Colorado

Pay Range: Hiring/Starting pay range is $100,000 - $120,000/annually, based on experience.

Benefits: Benefits include (but are not limited to): Paid time off, medical, dental, vision, and hearing insurance with FSA/HSA, short-term disability, long-term disability, life insurance, accidental death & dismemberment (AD&D), 401(a) and 457(b) retirement plans, EAP, ski pass, etc. For more detail - https://www.rfta.com/employment/benefits/

Position Summary:

The Systems Engineer is a crucial role in designing, managing, maintaining, and securing RFTA's computer systems, networks, servers, and associated hardware and software. The primary role will be responsibility for ensuring the stability, performance, and reliability of our systems, including virtualization, Active Directory, and security components, while also managing group policies, patching, vulnerability remediation, and adhering to ITIL best practices to facilitate seamless and efficient day-to-day operations.

Essential Job Duties:

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all-inclusive.

• Systems Design, Maintenance and Monitoring: Collaborates with departments to design infrastructure solutions. Perform regular system updates, patches, and upgrades to ensure the reliability and security of all systems. Monitor system performance and troubleshoot issues proactively to minimize downtime and disruptions.
• Server Administration and Virtualization: Build, manage and maintain servers running various operating systems, including Windows and Linux, leveraging virtualization technologies such as VMware or Hyper-V. Implement and manage virtual environments to enhance resource utilization and scalability.
• Active Directory Management and Group Policy: Administer and maintain the Active Directory infrastructure, including user accounts, group policies, and domain services. Utilize Group Policy Management to enforce security policies, software deployment, and system configurations.
• Application Delivery: Implement and manage application delivery solutions to ensure reliable and efficient access to critical transportation applications. Collaborate with application developers and vendors to optimize application performance.
• Patching, Hardening, and Vulnerability Remediation: Develop and execute patch management and system hardening strategies to keep systems UpToDate and secure. Conduct regular vulnerability assessments and remediate identified vulnerabilities promptly.
• Backup and Disaster Recovery: Develop and execute backup and recovery plans to safeguard critical transportation data and ensure business continuity in the event of a disaster.
• ITIL Best Practices: Apply ITIL (Information Technology Infrastructure Library) best practices for incident management, change management, and service delivery. Collaborate with IT teams to ensure alignment with ITIL processes and standards.
• User Support and Training: Provide technical support to end users, addressing hardware and software issues related to transportation systems. Conduct training sessions to educate staff on best practices and ensure efficient utilization of IT resources.
• Security: Implement and enforce security solutions, policies and procedures to safeguard sensitive transportation data and comply with industry regulations. Conduct regular security audits and risk assessments.
• Collaboration and Communication: Collaborate with cross functional teams to implement IT solutions that enhance transportation operations. Communicate effectively with stakeholders to gather requirements and provide updates on system status.
• Office 365, Microsoft Exchange, and Azure Administration: Manage and administer Office 365 services, including user provisioning, licensing, and security settings. Oversee Microsoft Exchange administration, handling tasks such as mailbox management and troubleshooting email-related issues. Demonstrate proficiency in Azure administration, integrating on-premises Active Directory with Azure AD, and ensuring security considerations in a hybrid environment.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Technical Proficiency: Strong knowledge of operating systems (e.g., Windows, Linux), networking protocols, hardware, and software applications.
• Systems Administration Skills: Experience in system setup, configuration, maintenance, and troubleshooting.
• Security Expertise: Understanding cybersecurity principles, best practices, and tools to secure systems and networks.
• Problem-Solving Abilities: Analytical thinking and troubleshooting skills to diagnose and resolve technical issues.
• Communication Skills: Ability to communicate complex technical information clearly and effectively to technical and non-technical audiences.
• Team Player: Capacity to work collaboratively with other IT professionals and various departments within the organization.
• Time Management: Ability to manage multiple tasks, prioritize work, and meet deadlines effectively.
• Ability to maintain positive, effective working relationships and provide both internal and external exemplary customer service.
• Competent verbal and written communication skills.
• Solid knowledge of and ability to utilize Microsoft Office Software.

Education:

High School Diploma required, a bachelor's degree in computer science, information technology, or related field preferred.

Experience:

5-8 years' experience as a Systems Engineer, Systems Administrator, Cyber Security Analyst, or similar position required.

Application Deadline/Closing Date:

No deadline. Posting will remain until this open position is filled.

How to Apply:

Please apply via the RFTA website. This position, and all current open positions, are located here - https://www.rfta.com/employment/

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

RFTA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, age, protected veteran status, or any other characteristic protected by law.