Hardware Technician

Account name

International Business Machines Corporation

End Client (if different from Account)

Duration

3

Duration Unit

Month(s)

Req Description

Description

Resource will provide Windows 7 and Windows 10 Deskside/Netwok Support to remote Anthem field locations. We need a trusted and responsible resource that can work with little or no supervision to support these remote sites.
Technician Requirements:
Day to Day support—of end users—customer service
6 months hardware breakfix
7/Window OS and MS office support experience
W7 Client Networking support
Desktop/Laptop Installation/de-installation experience
Desktop/Laptop hardware support
A+/N+/MCP or and technical certifications are a huge bonus. If not certifications, Desktop/Laptop Networking support

Job Title

Hardware Technician Refresh--Louisville

Top Skills Details

Top 3
1.2-3 Years Windows -Windows 10 Deskside Support + 6 months Hardware breakfix experience in a corporate environment. Tech must have some Windows 7/Windows 10 exposure.
3. Customer Service Experience

Worksite Address

,Louisville,Kentucky,United States,40223

Additional Information

This request is for temporary resources that will do pc refresh work. Refresh work will be done in the locations. Work will be grouped together at the locations.

Experienced Deskside tech to do refresh work, resolve incidents, requests, etc.
Good Communication and technical skills

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Drug Test Required

false

Experience Level

Expert Level

External Communities Job Description

This is a project supporting the largest technology company in the world

EVP

EVP-Why would someone take this position?
This remote site support position will give the selected resource a opportunity to grow his/her skills in a constantly changing and challenging environment. Working at is a fantastic opportunity. Resource will work at the largest Insurance companies in the world and the largest Technology Services company in the world.

Work Environment

150 to 200 users-
Remote support office

Additional Skills Tags

Additional Skills & Qualifications

Important
One of the most important facts of this job is the candidate being -?go getter?
The manager will not tolerate any technician sitting around and waiting for something to do. This person must be experience and be self motivated as they will be working alone.
If the technician reports at 8:00, he or she needs to find something to do or ask someone ?what can I do? until he or she receives something to do.
If any technician is caught ?sitting? around, they will be released immediately.
Technicians must be proactive everyday.

Business Qualification

Impact to the Internal/External Customer

Customer impact
By providing local Desktop Support technicians, will not need to travel a resource to work on site from other locations and save on hotel/travel costs.

By providing local Desktop Support resources, can continue to provide on-site desktop/LAN support to local users and meet their Service Level expectations with open tickets.