Service Manager

Job Title: Service Manager

Location: APS Facility
Reports To: Director of Service
Department: Service
Rate of Pay: $83,200.00-$104,000.00

There is no closing date on this job; it will remain open

About American Power Systems (APS):
American Power Systems (APS) is a leading provider in the DC power solutions industry, specializing in cutting-edge power systems and exceptional service to our clients. We are committed to maintaining high standards in service delivery and customer satisfaction.

Position Overview:
We seek a proactive and dedicated Service Manager to oversee our team of Service Technicians, manage client relations, and drive new business opportunities. The ideal candidate will excel in team leadership and customer service, with a strong background in DC electrical systems and a commitment to safety and quality.

Key Responsibilities:

• Team Leadership: Supervise, train, and motivate a team of Service Technicians. Manage hiring, performance reviews, and career development.
• Client Relations: Maintain and enhance existing client relationships while cultivating new business opportunities. Professionally represent APS to all customers.
• Administrative Management: Responsible for planning, scheduling, and coordinating various projects, implementing processes from concept through completion for multiple teams.
• Project Controls: Develop, manage, and forecast financial budgets for projects while maintaining accountability for deliverables against established business goals/objectives.
• Quality & Compliance: Work closely with Engineering, Quality, Training, and Safety departments to ensure adherence to APS standards and policies.
• Operational Efficiency: Oversee the Service Department’s operations, including equipment/minor material orders, tools, and equipment required for each project
• Safety & Training: Organize safety training and tech meetings and ensure compliance with safety procedures and equipment maintenance.

Travel Requirements:
This position involves frequent travel, including driving, flying, and overnight stays, primarily during the week.

Minimum Skill Requirements:

• Minimum 5 years of telecommunications DC power experience
• Strong understanding of UPS systems and battery replacements
• Preventative maintenance report creation
• 130V switch gear control backup systems experience is a plus
• Proficiency in Microsoft Office along with project management database-type applications
• Ability to manage multiple priorities under required deadlines
• Previous experience with supervision of projects and project management
• Possesses strong technical, analytical, and problem-solving skills
• Familiarity with electrical field concepts, practices, and procedures
• Knowledge of Electrical Codes, Life Safety Codes, and industry standards.
• Strong organizational, mathematical, and communication skills.
• Ability to read and interpret technical drawings and manuals.

Physical Requirements:

• Strength to lift to 50 lbs unassisted and up to 150 lbs with assistance.
• Ability to work in various physical positions and use tools and equipment effectively.

How to Apply:
We'd love to hear from you if you’re a dynamic, experienced professional passionate about leading teams and delivering high-quality service. Please submit your resume.

Why should I work at American Power Systems?

• Paid weekly- payday is every Friday
• 9 Paid holidays

Employee Benefits

• Employee health insurance: Medical & Prescription Drug, Dental, Vision
• Voluntary Vision Buy-Up Plan
• Employer Paid Basic Life & AD&D insurance
• Voluntary Additional Employee Life Insurance
• Employer Paid Short-term disability
• Employer Paid Long-Term Disability
• Employee Assistance Program
• 401(k) match and Safe Harbor Employer Contribution
• Up to 96 hours of Paid Time Off
• Christmas Bonus

American Power Systems is an Equal Opportunity Employer. We are committed to creating an inclusive environment where diverse perspectives are valued and respected. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.