Inabia Software
Greenwood Village, CO
United States
Job Description
Qualifications
Experience in a Network Operations Center (NOC) or similar support environment, with a strong focus on real-time monitoring, alarm response, and incident resolution.
Familiarity with Linux/Unix operating systems, including the ability to navigate the system, run predefined scripts, and perform basic troubleshooting (no scripting or coding required, but ability to identify and resolve script-related issues is a plus).
Strong technical aptitude with the ability to follow detailed runbooks and resolution steps to address system alerts and incidents—attention to detail is critical.
Hands-on experience with ticketing systems such as Remedy or similar platforms to track and manage incidents and service requests.
Analytical mindset to monitor system performance (e.g., WebLogic servers), track CPU/disk usage, identify performance thresholds, and escalate when necessary.
Prior experience in supporting infrastructure systems such as provisioning, DNS/DHCP, email servers, device activations, or data center remote support is a plus.